Terms of service

These General Terms and Conditions (hereinafter referred to as "GTC") deal with trading via the Online Shop on the page: www.mundocrudo.com.


For the purpose of better readability, gender-specific differentiation is omitted. This is done without any intention of discrimination. All genders are equally addressed.



Unless otherwise specified, the general statutory provisions shall apply.

The warranty is excluded in the case of defects caused by you.

All goods that you order in our online shop: www.mundocrudo.com are not subject to warranty services.


Data protection

Data protection is regulated in the separate privacy policy on our page: www.mundocrudo.com. By accepting these terms and conditions, you agree to the privacy policy and this is considered accepted.



Orders on account are not possible and will not be offered in the future. The payment methods offered are on our site: www.mundocrudo.com visible before completing your order.

By completing your order, the terms and conditions and all provisions and regulations contained therein are deemed accepted.



The shipping conditions are regulated in the separate shipping conditions on our page: www.mundocrudo.com. By accepting these terms and conditions, you agree to the shipping conditions and these are considered accepted.



You have the possibility to make use of the right of withdrawal if the goods arrive damaged. The right of withdrawal is regulated separately on our side: www.mundocrudo.com.

Further liabilities of Mundo Crudo are excluded. Further information can be found in the imprint.


Returns and exchanges

The return and exchange period is fourteen days from the day on which you or a third party commissioned by you, who is not the carrier of the goods, has taken possession of the goods.

If you have to return a product to us for exchange, the shipping costs will be borne by you. There is no entitlement to a refund of the shipping costs paid by you by Mundo Crudo.

Analogous to the right of withdrawal, we grant you a return and exchange period of fourteen days to return the received goods to us for return or exchange. To make a return or exchange, you must contact us


Mundo Crudo (Michel Rolli)

Weissensteinstrasse 33

3008 Bern



E-Mail: mundocrudoadm@gmail.com


by means of a clear statement (for example with a letter sent by post or by e-mail) about your decision to make a return or exchange.


To register a return or exchange, it is sufficient that you send a corresponding message including justification before the expiry of the return and exchange period.

If a loss in value of a product is due to the fact that the goods have been used in a way that is not necessary to check the quality, you are responsible for this loss of value and no refunds of the purchase price will be granted.

You must send the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the return or exchange.


Mundo Crudo

Weissensteinstrasse 33

3008 Bern



The deadline is granted if you send the goods before the expiry of the period of fourteen days.


Applicable law and place of jurisdiction

This contractual relationship is subject to Swiss law and is deemed to have been agreed. The exclusive place of jurisdiction is Bern in the canton of Bern, Switzerland.